A customized full-day program for 125 senior leaders, focused on clearer patient communication and practical ways to recognize the people doing the work.
Healthcare leaders face difficult conversations with patients and staff. Kaiser wanted a practical, meaningful way to strengthen communication and help leaders recognize the people doing the work.
I designed and delivered a customized full-day workshop for 125 senior leaders. Participants explored techniques for clearer patient communication and built recognition and storytelling practices they could bring back to their teams.
Participants developed practices that fit into existing team routines, and some were reported to continue after the workshop. In labor and delivery, parents were interviewed about who on their care team made the biggest difference, and those accounts were brought back to the people who earned them.
“Matt dove into our complex culture and within short order was able to tell our stories better than anything I’d seen us do before. He’s a rare combo of heart, empathy and execution. He just gets it.”